Private transfer FAQs
Everything you need to know before you book. Can't find your answer? Call us anytime on 0438 385 961.
How much do private transfers cost?
It depends on your pick-up and drop-off, distance and travel time, passengers over 3, time of travel (a surcharge may apply before 7am and after 5pm), and costs like airport fees, National Park entry, extra stops or waiting time. See our published "from" prices on each route page, or call 0438 385 961 for an exact quote.
Where do you go?
We're based in Jindabyne and go just about anywhere we can legally access: Thredbo and beyond, Perisher, Charlotte Pass, Kiandra and Mt Selwyn, Cooma, plus Canberra Airport and Sydney. Private aircraft transfers from Cooma airport and the Jindabyne airstrip on request.
What days and times do you operate?
7 days, 7am to 6pm. Earlier or later travel is by arrangement, subject to availability. Winter books out weeks ahead, so book early. If you're flexible with times, we can usually help.
What vehicles do you use?
A small, clean and reliable fleet: a 12-seat Toyota HiAce (up to 10 passengers), a 7-seat Hyundai Staria and a GWM Cannon Alpha 4x4. We never squash passengers in for long journeys, and our enclosed luggage pod trailer takes the extra gear.
How do I book and pay?
We take bookings up to 12 months ahead. Send your request in writing (online or by email) with your dates, passengers, destinations and any stops. Once you accept our quote and terms, we send a booking confirmation. A 20% deposit secures it, and the balance is due 48 hours before travel. Once your booking is confirmed, you can pay by Visa or Mastercard by calling us on 0438 385 961 (card fees apply; no Amex), or by direct deposit if paying in full at least 3 days before travel. PayPal is available on request for international bookings. For bookings within 24 hours you may be able to pay the driver on collection by agreement (please have the exact fare). A receipt and tax invoice are always issued.
How do I cancel or change a booking?
We understand plans change and are happy to refund or change a private transfer when requested in writing by the person on the confirmation. All cancellations and changes must be emailed to info@snowlinkshuttle.com.au. Within 48 hours of travel, no refund or change is available. Please see our Terms & Conditions for the full refund policy, and we always recommend travel insurance.
Where will I meet my driver?
We'll call or text before pick-up with your driver's details and vehicle description, so please give us accurate contact details. Drivers wear a Snowlink uniform. We collect from your accommodation in Jindabyne and Thredbo, from the Perisher Valley terminal in winter (where the road ends; the over-snow transfer brings you there from your lodge), or at the airport, and help with your luggage.
Please also read our Terms & Conditions.
Ready when you are
Tell us your dates, pick-up and passengers. We'll confirm availability and your fixed price.